Epic VA FAIL on GI Bill

by: Richard Allen Smith

Wed Sep 16, 2009 at 13:30:00 PM EDT


I don't like to play the victim. However, occasionally I have a situation that is a perfect example of something being done wrong (see my work on transition woes). Such is the case with the Post-9/11 GI Bill. We worked hard here at VoteVets and VetVoice to push this bill through, and with the help of some motivated elected officials on the Hill, we accomplished that mission. I remember still the day of the Senate vote when the e-mail traffic started to spike, and we were all excited and felt we had done something important, not only for ourselves, but for all Veterans and those currently serving.

When the final draft of the bill was signed, we were told the benefits would not be effective until August of this year.  We would have preferred something earlier, but we were still ecstatic. So what if we had to spend a couple semesters on the old benefit? We could make it till the following fall semester to take advantage of benefits we'd never seen before, like living stipends and the Yellow Ribbon Program.

August has come and gone. Like I said, I don't like to play the victim. So, first, here is GI Kate's story:

I submitted my application (through VONAPP) for Post 9/11 benefits in May. I heard nothing for eight weeks. I figured everything was backed up and I had time before school started, so I decided to wait a few more weeks before calling. It's now the end of July and still nothing. I call and call and call...I get hung up on, "All operators are busy at this time." I picked up my phone at around six o'clock one night and was finally ablt to get through. A sweet southern voice was at the other end..."We just got your application two weeks ago." What? I told her I submitted my information in May, log onto VONAPP and look for yourself. She insisted I sent it in two weeks ago and seemed annoyed I was calling. It's now late August (August 27) and I get a letter in the mail..Congratulations you're entitled to receive 60% of the benefits payable under the Post 9/11 GI Bill program. Great! Now tell me why the hell when I go to verify my school attendance I can't and my benefit status is still REAP, Chapter 1607? Side note, it took the Department of VA a YEAR to give me my Chapter 1607 benefits. So thank you Dept. of VA, it now looks like I'll be turning tricks on campus for school supplies.

Of course, this isn't an isolated incident. I attend a state school full time. After two semesters here, with a 3.9 GPA to make up for my far less than stellar high school transcripts, I decided to apply for transfer admission at a larger private institution in Washington, DC.  I was accepted to that school, and was really looking forward to attending for free, as the school is a participant in the Yellow Ribbon Program.

Except the school is only offering Yellow Ribbon benefits to four undergraduates, on a first come first serve basis. The financial aid office informed me of the time that the Yellow Ribbon application would be put online. On that date and time, I sat in front of my computer screen hitting refresh in my browser window again and again, until the link appeared. A month before classes were to start, I applied for the program. I waited and waited for a response. After a couple of weeks I called financial aid again. I was told that notifications of acceptance into the program would not be sent until a week before classes began. Great. A week to pack my shit, find a place to live, find affordable childcare in the DC-metro area for my two year old, and execute the move.  

For all of those problems, the blame falls on the school. But what happened next, and continues to burden me today, is all on the VA. Not knowing if I'd be accepted into the Yellow Ribbon Program at the DC school, I went ahead and submitted my benefit paperwork at my state school, just to be safe.  When I asked the VA representative how I would get my check for books, she informed me I'd receive it sometime in October, more than likely. I was confused. What about tuition and the living stipend? Oh, those would begin in October as well. So would the school allow me to attend classes while waiting for the VA to send them their money? No, I'd have to pay tuition up front, out of pocket.

I was quite disappointed. Not so much from all the out of pocket expenses, but the implications for my transfer to the DC school.  My state school is cheap. Private schools in DC are not. I can max out my credit card to pay tuition and books here. I have no such option in Washington.

So, here its is September 16th, and as promised I have not seem one dime of my GI Bill benefits I was told would be available on the first of August. I took out loans to pay my tuition over the Summer, which was not covered in full by the Chapter 30 GI Bill, and some of Fall's tuition and books. Between loans, credit cards and working I'm covering my rent, full-time tuition, books, and providing for my daughter. I'm getting by.

The problem is, it was never supposed to work this way. The idea of an affordable education played a part in all of us making the decision to serve, I'm sure.  We weren't supposed to rack up debt to attend college, because Uncle Sam would take care us in exchange for the sacrifice we gave him.

Because of the VAs complete ineptitude, this is not the case. The overwhelming majority of Vets, not just Kate and I, will have to find some alternate means to pay for their education until the VA can get their shit fixed:

The new education benefits program, in which tuition and fee payments go directly to institutions of higher learning while allowances for books and living expenses go directly to students, took effect Aug. 1. About 260,000 students have applied for payments, but tuition payments have been made for only about 12,000 eligible beneficiaries, while about 8,000 have received living stipends.

20,000 receiving some, not all, of their benefits out of 260,000 who have applied is clearly an Epic FAIL on the part of the Department of Veterans Affairs.

Richard Allen Smith :: Epic VA FAIL on GI Bill
Tags: , , , (All Tags)
Print Friendly View Send As Email

No one likes to play the victim (0.00 / 0)
But the plain truth is that for every one of us who can deal with this problem, either through family or friends' support or credit or savings or whatever, there is a vet out there who can't.

The VA fucked this up big time and there needs to be some accountability.

Meanwhile, my semester is already a month old and I've probably got at least four more weeks to wait before I see anything from the VA. I've been waiting a week to hear back from my Senators, DeMint and Graham, on a constituent service request. Apparently they only answer the phone for FOX News.

Here are some comments from the VA's Post-9/11 GI Bill page on facebook:

I have no faith in the VA now and as soon as I am out of school and require no GI Bill funds, I amk cutting loose the VA and never asking them for a fucking thing. POS agency that has never done anything right. Ya, I'm bitching, but I think I've earned that right

bummer that no one is getting paid. still using my ch 30 but i guess cause the new ch33 is in effect there's a shitstorm of paperwork to deal with. its super hard for me right now, and its sounds like it it for many others too. lets all just hope this gets fixed pronto. stomach hurts every time i have to use my credit card.

well today is my offical start of my 7th week.. ive called the va today just to let them know and i swear most are retarded because even after i have told them this they remind me that it takes six weeks to process..... BUT IM ON MY 7TH WEEK?!?!?!?! ANYWAYS.......... hope people are having better luck then me. But hey not like the VA is suffering, they are milking the overtime like they havent had it in a while.... OH RIGHT WE ARE IN A RECESSION, THEY HAVENT!!!! Thanks VA for allowing me to dip into my savings and raise my balance on my AMEX while you guys milk that OVERTIME!!!!

What about stipends ...anyone get them yet?....i started school aug 17th my va rep didnt cert me til last tuesday...5 years army 3 corps....REALLY?!?! AND this is what we get when we get out?!!?!? any hope on my seeing that stipend this week?!!?

My school is definitely not on the list of those working with veterans. I paid half of my tuition up front. I haven't paid the rest of it yet because I don't have the funds. My school knows I'm getting the Post 9/11 Bill, but they have a policy requiring vets have to pay upfront. Right now they have placed a hold on my transcripts and told me if I don't pay the 2nd half of my tuition by Oct I won't be able to register for Spring semester. I'm also not allowed to print from a computer in the lab. God bless 'em. I wrote both of my senators, my congressman, and state representative and senator. None of them responded yet.

I need the money, textbooks are expensive! and my rent is due!

Well i just got of the phone with the VA call center and he said that he doesn't give out timelines, just to wait until I see something in the mail.... WTF? Can I get a damn email? Save some paper and notify me faster. I'm debating on whether or not I should camp my happy broke ass out in front of the Atlanta office and demand to speak to the person assigned to my shit. I'm fed up and pissed off. If my NCO wanted a MILVAN full of fly-away gear unpacked and didn't tell me until 1630... I didn't leave work until that shit was done. I can't count how many times I had to pick my son up from daycare and have him sit at the hangar with me. I don't give a crap what the people at the VA have going on. They have job, a mission, I missed lunch countless times. They can to damn it. To all of you who sympathize, please stop.

Too bad that some people who go through Atlanta are in the ninth week now (ME!). So I wouldn't believe any processing time ranges they give you. :(

I'd like to extend gratitude towards my credit cards, as I'm running them up with tuition, book, and living expenses while I wait for that check in the mail.

i dumped chapter 30 for that negligent whore chapter 33 and it makes me sad. chapter 30 was always there for me. attentive. caring. well-mannered. then that slut chapter 33 comes along with unfulfilled promises of free books and BAH and a voice automated system that doesnt allow me to talk to anyone. she had a whole year to get her act together and i feel like she fucking relapsed. sad times. still i'm positive

People need to keep bitching about this, and bitch loud.


Holy Jumpin' Jeepers... Things are definitely reaching "broken arrow" (0.00 / 0)
for you guys.

I've gotten excellent response when I e-mailed Sen. Akaka before.

Just e-mailed him and my Rep who is on the House VA Subcommittee for this.

Think that I will e-mail Rachel Maddow, too.


Where da blame........ (0.00 / 0)
The Thanks for all these foulups goes directly to the previous administration, those repub congresses, and especially the people of this country who were giving 75%plus support to both coming occupations, No One Mentioned Anything About Beefing Up And Enhancing Anything To Do With The Huge Coming Influx Of Combat Veterans Let Alone The Military Care, when caught on Reed "oh it's closing soon!", Nor Even Military Enlistee Housing And Very little On The Families Of!!! We didn't learn Any Damn Lessons of our conflict and occupation 'Nam, same happened during and long after, and many of us were telling what was to come and continue, but we were called 'focus groups' not to be listened to!!!!

You don't turn a mess on a dime, even though the GI Bil didn't come out till long after the occupations started, the infrastructure in the VA etc., that should have been kept up to standards but never have, thanks to obstructions in congresses and the citizens they represent, who hate paying or sacrificing, is not up to standards of the 21st century, now it'll cost even more to clean up or catch up!!!!!

'Hearts and Minds, "The ultimate victory will depend on the hearts and minds of the people who actually live there." -- President Lyndon Johnson


not a bitch-rant or applause... just a different story (0.00 / 0)
Fortunately, my quarter doesn't begin until September 24th. At first, my university wanted the money up front, like it appears everyone else's does. But, this week, I was granted a deferment to tuition.

I applied for Ch.33 on the 8th day it was available. 4 weeks later, I received confirmation that my paperwork had been received, and accepted.

On my university's end, things were not looking well, despite an amazingly caring, and helpful staff. Due to the California budget crisis, UC fees had not been finalized until something like the 3rd week of August. The VA wasn't going to accept an estimated cost of units, and needed a finite answer from UC, which wasn't being taken care of until the emergency session was signed. It finally was, but that means that my VA advisor wasn't able to submit everything until the last week of August/first week of September.  Tuition and fees were due Sep. 15; fortunately, the deferment went through.

Something else that has helped me are the loads of grants and scholarships that I receive. I've learned that not all veterans are aware that they are eligible for this kind of help. It really is as simple as filing a FAFSA, which is required anyway. If you're as dirt poor as I am (with 3 dependents), then you get extra money. At the university, I'll be receiving enough money to pay off my credit card debt, and the remainder of one of my vehicles. Last year, at the junior college, the grant money was much less significant, but still helped for things like books, and a very necessary laptop.

I anticipate receiving funds on 1 October. I expect a sort of communication on what is happening, but truthfully, I never expected much from in the first place. What does the DMV, USPS, VA, and myriad other organizations have in common? They are fucking loathed by the people they serve.  


I filled out the FAFSA (4.00 / 1)
All i got was loans.

I'm on twitter.

VetVoice on Social Media
Follow rockrichard on Twitter

VoteVets.org on Facebook
  • VetVoice Recommends

    "The War I Always Wanted,"
    By Brandon Friedman

    "The welcome mat for memoirs by veterans of operations Iraqi Freedom and Enduring Freedom might never wear out so long as they write with the savvy of Brandon Friedman . . . Friedman's take is vivid, frank, precise and dramatic." --Military Times

    "Add Brandon Friedman's The War I Always Wanted to the ranks of outstanding non-fiction produced by officers from elite combat units in the Iraq and Afghanistan wars. Always truthful, often excruciatingly so, The War I Always Wanted rises at numerous points to the level of literature." --Steven Pressfield, author of Gates of Fire

    Buy The War I Always Wanted here.

    "A Time To Lead,"
    By General (Ret.) Wesley K. Clark

    "A Time To Lead confirms the rewarding benefits of military service at a time when such service is experiencing considerable strain. It also includes a comprehensive description of America's current national imperatives, which deserve serious consideration." --General Alexander M. Haig, Jr., former Secretary of State

    "This is a primer on leadership forged in battle and by decades of experience. . .This isn't just a book; it's a manual for leading people and living a good life." --Barry McCaffrey, General, USA (ret.)

    Buy A Time to Lead here.

    "Love My Rifle More Than You,"
    By Kayla Williams

    "Whip smart, sassy, with a mouth as foul as a sailor's, 28-year-old Sergeant Kayla Williams. . .tells what it's like to be a female soldier in Iraq." --Booklist

    ". . .echoes military memoirists from Julius Caesar to Ernie Pyle." --Publishers Weekly

    ". . .a shocking, on-the-ground view of one military woman's experience in Iraq." --Bookmarks Magazine

    Buy Love My Rifle More Than You here.

    "How to Break a Terrorist,"
    By Matthew Alexander

    "...a riveting, fast-paced account that reads like a first-rate thriller." --Publisher's Weekly

    " ...an absorbing behind-the-scenes look at the secret intelligence war within a war." --Military.com

    Buy How to Break a Terrorist here.

    Search

    Advanced Search

    RSS Feed Links

    Subscribe to VetVoice in a feed reader!

    Subscribe to VetVoice by Email!

    Diaries and comments at VetVoice do not necessarily represent the views of VoteVets.org. VetVoice will strive to remove any illegal material as soon as it is flagged. Similarly, VetVoice will use its discretion in determining whether to remove exceedingly offensive material. However, between posting and removal, any offensive or illegal material does not reflect the condoning or endorsing of said material by VoteVets.org or VetVoice.
    Similarly, the views expressed on this website are those of the authors alone. Opinions on this website do not necessarily represent the views of the Department of Defense or any of its components.
    Menu

    Front Page Writers
    PTSD Resources
    TBI Resources
    IRR Information
    Casualty Reports
    VA Information
    Support the Troops
    Veteran Candidates We Support
    Congressional Committees
    Contact Your Elected Leaders
    Sites We Like

    Paid for VoteVets Political Action Committee. Not authorized by any candidate or candidate's committee. VoteVets Action Fund is a 501(c)(4) organization which primarily focuses on nonpartisan education and advocacy on behalf veterans and their families. VoteVets Political Action Committee is a federal political committee which primarily helps elect Iraq and Afghanistan war veteran candidates and educates about veterans and military issues aimed at influencing the outcome of the next election.

    Site Design: Articulated Man

    VoteVets Political Action and Vote Vets Action Fund are separate organizations.

    Powered by: SoapBlox